Monthly Subscription for a One-Year Extended Service Warranty

One year of coverage with an annual commitment of 12 monthly subscriptions/payments

30 days of coverage are required before the device becomes eligible for repair

Purchase a subscription bundle that includes five or more devices, and the coverage eligibility period (30 days) is waived

How does the Extended Service Coverage program work?

• Install our Discrete Data Capture Agent - auto-discover your print & copier devices.
• We will walk your floor and attach QR labels to your devices.
• In the event of an issue, any authorized user can scan the QR code on a covered device and receive a triage call within one business hour.
• If the problem cannot be resolved remotely, we will dispatch a qualified technician who will be onsite within one business day (M-F).
• Our average first-call fix rate is 85%.

Coverage bonuses:

• Improve your Corporate Social Responsibility standing by confidently extending the life of your hardware fleet and avoiding premature replacement.
• Take advantage of our discrete monitoring capability and artificial intelligence algorithms that monitor for, and help prevent predicted hardware failures from disrupting your business activities.

Coverage restrictions:

• Devices with a geophysical location outside a 50-mile radius of a major metropolitan city are not covered for onsite repair. Please see our Depot Repair offering for alternative coverage options.
• Our Extended Service Coverage is limited to the machine and does not cover replacing consumable items such as toner cartridges, drum units, etc.
• Certain devices may be outside our scope of coverage and will be identified accordingly and not accepted into the Extended Service Coverage program.
• The plan does not cover accidental damage such as water (fluid) damage and/or physical damage incurred through a drop/fall.