Ruckus Wireless offers quality, knowledgeable and responsive worldwide support. Ruckus has a new support offering branded "WatchDog": to better meet customers & partners most demanding needs and increase their ease of doing business.
Ruckus offers 3 WatchDog support options:
- Partner WatchDog Premium support is purchased by Ruckus qualified VARs who provide level 1 & 2 support.
- WatchDog Premium support can be purchased by customers from authorized partners. Support is directly provided by Ruckus.
- WatchDog AP Advanced Hardware Replacement is a separate support option that can be used by either customer or partners requiring advanced replacement.
Products specifications
| Attribute name | Attribute value |
|---|
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7x365 |
| Product type | Renewal |
| On-site support | Yes |
| Phone support | Yes |
| Web support | Yes |